Terms and Conditions

Welcome to Sessionkit.com.

These terms and conditions apply when you access the website (www.sessionkit.com) or place an order through our online shop. Any reference to “us/we or our” in these terms and conditions is a reference to Session Kit and any reference to “you/ your” is a reference to the user of the website. By accessing our website, browsing content, submitting information or using the online shop, you agree and are bound to our terms and conditions, policies and notices within this page. Please keep a copy and read for future reference. We reserve the right to change any content, term and conditions, notices or policies within our website without any prior notice the user. We will attempt to make you aware of any changes regarding the shop (i.e adding or removing products for sale or pricing changes) but it is the responsibility of the user to check for any changes. If the website www.sessionkit.com is temporarily unavailable for any reason. We are not responsible for any impact this may have on the user. We reserve the right to restrict access to the website, without notice at any given time for any period of time.

If you have any questions about these terms and conditions please contact info@sessionkit.com.

 

cookies

We may use small bits of data called cookies stored on users' computers to simulate a continuous connection and keep track of information about how you browse our website. Our website requires the use of some cookies to enable you to add items to your shopping bag - without these cookies you would not be able to place your order. We also use cookies for site performance feedback. We use Google Analytics, Google Double-Click, Google Adwords to understand and monitor the effectiveness of our site. Users who disable cookies may not be able to access certain information and features contained within the website.

 

Privacy policy

At Session Kit we respect your privacy. There are certain features on our website which may require you to give us personally identifiable information about yourself. This relates to signing up to our news letter, filling out forms and using our online shop. Personally identifiable information is any information about you as an individual, such as your name, address, telephone number, credit card number and billing information, birth date, email and purchase history. Whether or not you provide your personally identifiable information to us is completely up to you, but if you choose not to provide the information we request, you may be unable to use some of our services.

We collect personally indentifiable information provide a better website experience. This relates to

-Responding to your enquiry forms 

-Sending you newsletters with updates of any product or website changes

-To process and deliver any orders you make

-To contact you if necessary, about any issues relating to a specific transaction

-The generate data for any marketing purposes. You may opt out if you do not wish to receive any marketing emails.

 

Website security

Your personally identifiable information is stored on our computers in a controlled environment with reasonable protection against unauthorised access and miss-use. The shop functionality on our website uses the Stripe payment platform. Stripe security has achieved the most stringent level of certificate availble (PCI level1) and all transactions are protected with SSL tecnhology. 

 

Opting Out

If you would like to opt out of receiving promotional emails from us, please follow the unsubscribe instructions located at the bottom of each email. If you would like to opt out of receiving direct mail or telephone marketing calls from us, please send your request, including your name, email, street address, city, county, and postcode, via email to info@sessionkit.com. Please note that we may still use your personal information to provide you with services, including sending you administrative and transaction-related emails, relating to your online shopping needs and your other activity on our website.

 

Third Party Webites

This website also contains links to other websites, which are not operated by us. We have no control over the linked sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms of use and service contained within each such site.

 

Liability statement

The information available on or through this website, and the services supplied via or in connection with this website, is intended as information only. It is your responsibility to determine that the products are suitable for you and it is not our responsibility to do so. Where the website includes views, opinions, advice and recommendations, these views, opinions, advice and recommendations are not endorsed by us and we do not accept any liability on account of the accuracy, defamatory nature, completeness, timeliness or otherwise of such views, opinions, advice and recommendations.

We try to make sure that all information contained on the website is correct, but the information is of a general nature and not intended to comprise of all the information relating to the subject matters referred to by the website and therefore we do not accept any liability for any error or omission and exclude all liability for any action you may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this website.

Subject to statutory limits and exclusions for death or personal injury caused by our negligence, or for fraud, our liability to you in connection with any product purchased through the website is strictly limited to the purchase price of that product.

 

Intellectual Property

The intellectual property rights in all software and content made available to you on or through this website remains the property of us or our licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by us and our licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by us and our licensors.
 

Colour reproduction

We have made every effort to reproduce colours on the site as accurately as possible. However, different computers and mobile devices reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the Internet.This means that when you order products from us, colours may differ from what you see on the screen. If you are not satisfied with the colour of the item you have ordered, we operate a returns policy (see Returns for more information).

 

Acceptance of Goods

Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Policy. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected. If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact info@sessionkit.com

 

Contract

When you place an order to purchase a product from us, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you. Any products on the same order which we have not confirmed to have been dispatched do not form part of that contract.

 

Payment

Upon receiving your order we will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
 


Cancellations/change to order

Do not assume a cancellation or change of ANY order you have made with us, whether pursuant to a scheduled program or not, has been effected until you receive a confirmation from us via email or the website. As stated above, you will be responsible for, and your credit card may be charged for, the payment of all fees associated with orders already processed or shipped before your cancellation/change request was received.
 

Pricing, Availability, Payment

The price of a product shall be as stated on this website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item to you. In those circumstances, we will inform you of the correct price to you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken from your card.

Prices do not include delivery charges or other taxes which may be applied. We accept payment by debit or credit card only. Payment will be debited from your account at the time of or shortly before dispatch of the product to you.

You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

 

Dispatch of Your Order

Dispatch times may vary according to availability.

 

Delivery Charges

We offer delivery within the UK and will try to arrange delivery for customers with international orders. The prices as outlined on the website are subject to change and we reserve the right to delay an order dispatch until the a delivery charge has been agreed by both parties. 

 

Liability

The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Session Kit. and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the linked sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect our liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

 

Indemnity

You agree to indemnify, defend and hold harmless Session Kit, www.sesionkit.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this website or your breach of the Terms & Conditions.

 

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments by contacting us via info@sessionkit.com

 

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
 

 

Returns Policy

We hope that you love the products that you’ve ordered. However, if for any reason you are not completely satisfied, you may return any item only if it's unused, sealed, in its original packaging and condition, within 14 calendar days of original receipt for a refund.

This 14-day returns guarantee is also part of the European Union entitlement to a statutory cooling-off period of 14 days.

For hygiene reasons, Items can only be returned if they are unopened, unused and in re-saleable condition with all tamper resistant seals, packaging and any cellophane intact and unopened.

If you choose to return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, delivery charges are not refundable and you will be required to arrange and pay for the return of the items to us.

Please ensure you email us at info@sessionkit.com explaining why you are returning the item and providing your return meets our Returns criteria we will issue a returns approval. 

Please ensure you obtain a proof of postage when you return the goods to us. You should retain your proof of postage in order to provide evidence to us that you have returned the products, in the unlikely event that we do not receive the returned goods. We cannot accept liability for returned goods lost in transit.

Return damaged, faulty or incorrect items if:

1) the product delivered is not what you ordered or does not correspond with its description; or

2) damaged in transit or faulty upon receipt; or

We will, at our option, deliver to you a replacement product or refund to you the price paid and your reasonable costs of returning the products.

Please note that we cannot accept returned goods that we reasonably believe have been used or do not meet our Returns criteria.

 

Returning the Product

Please return item(s) in original packaging, unused and in a re-saleable condition to: 

Session Kit, 14 Tootswood Rd, Bromley, Kent, BR2 0PD  

Please ensure that the returned parcel is properly sealed and you obtain a Proof of Postage receipt when you return the goods to us.

 

Processing the Refund

We will process and exchange or refund of your online order within 14 days. (Once your refund has been processed it can take your card provider 3 to 5 days working days to credit your account. Refunds will be processed to the original payment card).

If we issue a refund and you fail to return any products to us where required to do so and/or fail to make them available for collection after receiving notice requiring you to do so, we shall be entitled to compensation from you equal to the sum of the purchase price for the relevant products and the original delivery charges. You authorise us to deduct any such sums from the payment method used by you to make the purchase. 

Please Note: we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification. By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Your statutory rights remain unaffected.